The challenge.
An economic downturn had forced our client to right-size its application development team for its existing maintenance and support activities. The client had a large base of Internet and Intranet applications that were being heavily used. It was an imperative to ensure that these applications were adequately supported as per the prescribed service levels. The client had no prior experience in outsourcing these types of mission critical applications, which typically had frequent releases and required setting up of heterogeneous environments.

We offered to transition the maintenance and development of these web applications to our software factory in India and hence help the client considerably reduce costs.

Our solution.
We transitioned the ten web applications offshore in only eight months -
the first phase was commissioned in three months for three key
applications. We approached the transition of these applications from
the client site to its off-shore factory in Delhi in a phased manner.

• Overall transition discovery
• Phase discovery
• Knowledge transfer
• Commissioning
• Maintenance/commence support

The results.
• A 40% reduction in overhead, operating and training costs.
• Internal IT resources freed for new development, integration initiatives
  and more business specific functions.
• The IT strategy shift from value maintenance to value creation enabled
  greater focus on core competencies.
• Improved compliance to the SLAs and other benchmarks.